To protect customer rights, if you need to request a refund, please contact our support team via email. We will review and process your request as soon as possible after verifying the order and relevant circumstances.

Support Email: service@gamarrk.com

Please provide your order number and relevant details when contacting us. All updates and refund results will be sent to your email, so please check your inbox regularly.

Refund Guidelines

1. Game Purchases

If you purchased a game but did not receive the delivery email, you may contact customer service to request assistance or a refund.
Once the game has been successfully delivered to your registered email address, the purchase is considered completed and is generally not eligible for return or refund.
If the game was delivered incorrectly due to an error on our side, please contact customer service so we can review the order and provide an appropriate solution.

2. Game Top-Up Items

If a top-up order has not been successfully delivered to the game account, please contact customer service for assistance.
Once the top-up has been successfully delivered to the specified game account, the purchase is considered completed and is generally not eligible for a refund.
If a top-up fails due to an error on our side, we will review the order and, where appropriate, arrange a re-delivery or refund.

3. VIP Membership

VIP Membership is a digital membership service that is activated after successful payment and is valid for 30 days.

VIP Membership is a one-time purchase and does not automatically renew after expiration.
After purchasing VIP Membership, the membership benefits may be activated immediately. Once the membership has been successfully activated and the benefits have become available, the VIP Membership purchase is generally not eligible for a refund.
If payment was completed but the VIP Membership was not activated due to a technical issue on our side, please contact customer service. We will verify the order and, where appropriate, activate the membership or provide another reasonable solution.
If you purchase a VIP Membership and subsequently decide that you no longer need it, a refund is generally not available once the membership has been activated or its benefits have been used.
VIP Membership benefits that have already been used, including eligible discounts or other membership benefits, may affect refund eligibility.
When a VIP Membership expires, the membership benefits will automatically end. The membership will not be automatically charged or renewed.
A renewal reminder may be sent by email approximately 3 days before the membership expires. If you wish to continue using VIP benefits, you must manually purchase a new VIP Membership.

4. Payment or Delivery Issues

If you encounter any of the following issues, please contact customer service:

Payment completed but order not received
Payment failure or duplicate payment
Game delivery email not received
Game top-up not received
VIP Membership not activated after successful payment
Incorrect or incomplete order delivery

We will review the relevant order information and provide assistance based on the specific circumstances.

Refund Processing

After receiving your refund request, we may need to verify the following information:

Order number
Account information
Payment information
Delivery or activation status
Relevant screenshots or other supporting information, where necessary

If a refund is approved, the refund will generally be returned through the original payment method. The actual time required for the refund to appear in your account may depend on the payment provider or financial institution.

Important Notice

Because our products and services are primarily digital goods and digital services, they may be delivered, activated, or used immediately after purchase.

Accordingly, refund eligibility may depend on whether the relevant digital product or service has already been delivered, activated, or used.

Nothing in this policy affects any mandatory consumer rights that cannot legally be excluded or limited under applicable law.

SHIPPING

Shipping Time

We aim to process all orders within 24 hours.

If system maintenance, payment verification, inventory issues, or other unexpected delays occur, we will process your order as soon as reasonably possible.

Shipping Way

1. Game Purchase

After verification, the game will be delivered via email to your registered email address.

Please ensure that your email address is correct and can receive messages normally.

If you wish to receive the game at a different email address, please leave a note during checkout or contact us at:

service@gamarrk.com

2. Game Top-Up Items

Top-up items will be delivered to your game account via in-game mail after customer service verifies your order.

To ensure successful delivery, please enter the correct information in the “Note” section at the bottom of the checkout page:

Game Account
Server Information

Failure to provide accurate or complete information may result in delivery delays or failed delivery.

If incorrect account or server information is provided by the customer, please contact customer service as soon as possible. We will review whether the order can still be corrected or adjusted.